Call Center AntRING

Best practice for business call-center customer support

Explore the solution

Trusted by large retail chains

Outstanding features

Brand call

Increase recognition by displaying the BRAND NAME when calling from the Call Center

Mobile switchboard

The Call-Center operates on a cloud computing platform, accessible to end users solely through a mobile application

Smart routing

Interactive voice greetings facilitate efficient call routing to agents

Integration of API system

AntRing swiftly integrates cross-platform Click-to-call or webhooks with CRM, Workspace, POS, Ticket, and other platforms

Call quality management

Provides in-depth call analytics for each customer

Stable, easy to use, easy to expand

The AntRing switchboard system features a user-friendly interface and offers the flexibility to scale as per business requirements

Provide customer care anytime, anywhere with AntBuddy Mobile

Display comprehensive 360-degree customer information

Powerful Push Notifications - never miss a call

Receive and make calls through the hotline, take notes, create service tickets, and conduct sales campaigns

And more stable with the AntBuddy Desktop App

The Callbar application enhances call quality and operates across multiple platforms, including Windows, Linux, and Mac OS

Optimize operations

Enables businesses to effortlessly oversee centralized and distributed store operations or while mobile, and monitor call quality in real time

Intuitive drag and drop setup

Quick customization with drag-and-drop call script setup

Set up call scripts with simple drag-and-drop functionality
Set up call ringing by queue, group, or individual user
Personalize call recording settings
Set up voicemail and call forwarding to mobile
Adjust callback settings flexibly
Define clear KPIs

And comprehensive Call-Center reporting

A real-time observation dashboard with complete parameters and summary tables tailored to business needs, establishing clear SLA and KPI indicators to provide businesses with a transparent understanding of their Call Center's customer care performance

Báo cáo tổng quan

Thống kê cuộc gọi

Thống kê cuộc gọi theo nhân viên

Báo cáo tổng quan

1/4

Call Center AntRING integrates AI technology

Integrated with AntBOT voice for translating voice recordings, recognizing intonation, executing automatic call-out campaigns, identifying marked sounds, and supporting major languages for LLM and GenAI

Find out more about AntBOT

Other support features

Multi-layer security

SSO login supports integration with Microsoft AD and Google, with optional additions
Features two-factor authentication (2FA) and one-time password (OTP) for enhanced security
Employs SSL encryption for secure connections

MOBILE CARRIER SUPPORT

Commonly asked questions

Does AntRing Call Center support integration?

AntRing provides Restful APIs to query call history, record, and report Call Center.

What do businesses need to prepare?

All a business needs is very simple, including:

1. Laptop & headset or mobile app.

2. Change the number to Antbuddy

3. Configure call script

What is brand call?

When you make a call the client side displays the BRAND NAME instead of the phone number.

Does AntRing support video calls?

AntRing enables Web-based video calls and mobile app integration using WebRTC technology, offering robust and comprehensive video recording capabilities.

Please get in touch with us for guidance on utilizing this feature.

Does AntRing support automatic calling?

Yes, AntRing offers automatic call support to agents or campaigns through AntBOT voice.

Does AntRing provide an SDK?

Incorporate calling functionalities into your app with an SDK compatible with React Native, Flutter, JavaScript, and more.

Please reach out for a consultation on this service.