Provide perfect customer support tools
Make every call brings value to you!
Never miss a call
Busy agents? Not to worry. Advanced features such as call cascading and call routing ensure that calls never go unanswered.
Managing calls as a team enables your team to serve more customers and ensure higher satisfaction
Let’s the data undertake to do conversation
With real-time analytics your business has the tools to measure and understand activities relate to calls.
Approaching to agents, departments and call’s performance allows you to make data driven decisions and optimize your support
Comment on Calls
Commenting on calls will allow you to update customer’s information in real-time and sync it with your CRM/helpdesk.
Inbound Call-center features
Make or receive calls on any number, all over the world. Always ready anytime.
Add an IVR to your lines and make sure that calls are always directed to the right person or team
Check other members if they're available or not before transferring a call to them
Make and receive as many calls as you like, on any number, at the same time.
Evaluate your support team’s performance by keeping track of missed calls, call loads, etc.
Get live updates on what’s going on in your call center to optimize agent's productivity.
Each user can set up their working hours and their call availability, or managers can set up working hours for the whole team.
Make sure every call is routed to the right teammate, and see who’s available before you transfer the call.
AntBuddy can be integrated with the sales tools you are using daily as (Salesforce, Zendesk, Helpscout, and many more!)