A perfect Omnichannel Call Center software
Discover all features that will make your customers satisfy and feel more convenient
Set up Call Center by
Save all your contacts and users to the unique system, even if they are team all over the world.
Add greetings and leave messages easily. Record them, update them flexiblely or just write them down and we’ll give them a voice.
Decide your individual numbers are opened to receive calls.
Make or receive calls to any number in the world.
Keep inbound calls and wait until a teammeate is ready to recieve the calls.
Add an IVR to your lines and make sure that calls are always directed to the right person or team.
Check other members if they're available or not before transferring a call to them.
Advanced call center and collaboration features
Make calls directly to your team at the same time or separately, pick or choose calls to distribute by only one click.
Have an overview of calls that need follwing and archive. Sync whole team.
Assign a call to a teammate, leave them an explanatory comment, and the call will pop up on their to-do list
Create and share contacts with your team, so that everyone can see who’s on the line. (You can also keep some contacts private, if you like.)
Make and receive calls as many as you like, on any number, at the same time
It's better to control your team's performance the quality of your service by recording calls and listening back on them
Edit, add or remove users, the phone number will be applied immediately by one click.
Evaluate your support team's performance by counting missed calls, call loads, etc
Every teammate can be easily reached by dialing their 3-digit extension.
Get live updates on what’s going on in your call center to optimize your productivity.
Search any calls in your App easily and start calling!
Apply tags to gather important information of calls from your integrations all in one App
Receive overview reports of your agent’s activity through email
Ensure you are receiving calls that you actually want, avoid spam and automatic calls.
Allow teamates have time to handle their works before receiving a next call.
Professional business phone features
Make sure you received all calls from customers by transfering inbound calls to one or several mobile phones
A notification will pop up on your screen to alert you of an incoming call. Just click on it to take the call
Each user can set up their working hours and their call availability, or managers can set up working hours for the whole team
Make sure every call is routed to the right teammate, and show who’s available before you transfer the call.
Make it simple for your sales team to make calls with click to dial. Click on a number and it will open in your AntBuddy app or IP Phone.
Integrate with sale tools in your business
By intergrating CTI easily, It makes sure your working process and team’s productivity will be improved efficiently as weel as help your customers have a better experience.
Connect your phone system to other sale tools, such as saving call history, or user availability in a Slack channel.
Import your contacts and their phone numbers from Google Apps, and share them with your teammates
AntBuddy can be integrated with the sales tools you are using daily as (Salesforce, Zendesk, Helpscout, and many more!).